Abu Tawileh Group

Terms and Conditions

Contact us:

Contact us by e-mail, via our Official Facebook page or through the Customer Service Center at  065777155 or through the “Contact Us” link on the website. You will be notified of any updates about the service through social Media, our Facebook page or by email, but please do not send any sensitive data such as your credit card information via email because we normally do not request using this method at all.

Subscription and registration:

The client is allowed to register only one account and (Abu Tawileh Group) has the right to suspend any multiple accounts for one client.

(Abu Tawileh Group) has the right to verify the identity of the client through any channel of communication.

Product Order:

The client is fully responsible for ensuring that the specifications of the product which mentioned on the product sales page to ensure the order matches the listed product.

(Abu Tawileh Group) ensures that the product is delivered in the same condition as listed on the page.

The client must clarify all the specifications of the required product in the order as described on the product sales page. (E.g. color, model) to avoid delays in the review process. We may ask to provide us with certain information relevant to your Purchase including, without limitation, your name, email address, physical address, and telephone number at the checkout page.

(Abu Tawileh Group) is responsible for delivering products with the same specifications that you have clarified in the order.

The maximum items that can be added in the shopping cart per order is 10 Items.

Client cannot use more than one offer / coupon per order. And any offer or coupon cannot be replaced for cash. Also, coupons are valid for one-time use.

Shipping rates and delivery dates:

Orders are shipped through business days and within 24 hours (small appliances) – 48 hours (large appliances). For areas outside Amman delivery time will be assigned upon order confirmation (Except Aqaba).

Free shipping on all orders

Circumstances beyond our control:

(Abu Tawileh Group) is not responsible for the loss or damage of purchases due circumstances beyond our control. These conditions include only natural phenomena such as earthquakes, hurricanes, storms, floods and fog, also fires, aircraft crashes, power cuts, transportation roads, or any other disturbance.

Cancellation Policy

24 hours is the minimum base required for a cancellation notice. Notification will be via Email, or through the Customer Service Center at  065777155 and subjected to a written/verbal confirmation. For returned Orders’ refund may only apply if device package is sealed and/or not damaged with no box alterations upon delivery. Returned items will be subject to evaluation and investigation and shall include any additional promotional items; if applicable. Refund is only applicable on online credit card payments and if order succeeded (Abu Tawileh Group) evaluation, refunded amount may take 14 days – 45 days based on bank policy. We reserve the right, at our absolute appreciation, to modify or replace these Terms at any time. We will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
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